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Support & tickets

Goal​

Get help from the Routine Assist team via two-way tickets.

For whom​

Signed-in parents.

Where in the app​

Support in the parent menu; also via Settings.

Prerequisites​

Parent account and internet.

Step by step​

  1. Open Support or go via /parent/settings.
  2. Click New ticket.
  3. Pick category (account, bug, feature, …) and fill subject + message.
  4. Optionally add up to 5 attachments: in the app use Photo (camera or gallery) or PDF; in the browser use the file picker (max. 8 MB each).
  5. Submit — the ticket appears in the list with status Open.
  6. When support replies, you get push/email (if enabled under Notifications).
  7. Open the ticket to reply; replying reopens a closed ticket.
  8. Close the ticket yourself via Close ticket when done.

Options & settings​

Do not put passwords in tickets — use your account email only.

Tips & troubleshooting​

Screenshots of bugs speed up resolution.

See also​